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RMA Returns Info

Please Contact Us for your Return Materials Authorization (RMA), Please include it with the return along with a copy of your invoice. Return the item(s) to the address on the invoice. Please order the correct parts on Line. Please include a simple description as to why it is being returned.

Return Policy: (From the Web)

* Please e-mail us to obtain an RMA and return address for shipping.
* Refusal: Any refused packaged is subject to the return policy stated here,
* All returns must include a copy of the invoice, along with the reason for returning.
* Drop Shipped items must be returned to My Pool, Inc., In order to assure proper credit.
* All Returns must be completed within 15 days of Invoice.
* Special Order are ordered specifically for you and are not-refundable
* Returns received after 15 days from date of Invoice are subject to a 15% Restocking fee.
* Returns will not be accepted after 45 days from date of invoice.
* All returns must in Saleable condition, un-used, with all packaging, manuals, blank warranty cards.
* Items that have warranty cards must be returned with warranty card blank.
* To insure the quality of the product we are shipping there are no returns on Electrical Items or Heater Parts.
* Shipping Fees are not REFUNDABLE.

After a return is received, My Pool, Inc will issue a full credit, less shipping costs, typically in 7-14 days of receiving the return.

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